Here is a fun, interactive customer service program that offers up practical ways to improve your employee/volunteer moral, communication skills and promote high quality customer service for your company, fast food chain, festival or event.
Richard has studied the Disney way of customer service for over twenty-five years and has implemented many of the techniques in his own entertainment and event planning businesses.
Many of Richard’s clients have worked with his event planning company and team of entertainment professionals for over twenty-five years. If you were to ask his clients why they keep coming back they will all tell you “his attention to detail.” Every one of his full time and part time staff or contracted entertainment are trained and instructed to create a memorable exciting experience for both clients and event guests.
“Richard’s team of professionals helped make me look good to my committee and the Mayor.They leave no stone unturned.
Their attention to detail is impeccable.”
Bob Baker, Trenton Mid-Summer Festival
Like Disney his staff members are instructed to smile, not be afraid to say hello and remember that they are a representative of Richard’s event and entertainment company.
Now Richard is sharing these simple, high-quality customer service techniques that will help organizations offer up a more welcoming, magical and rewarding experience for clients.
This training workshop gets everyone involved and committed to be willing to be the best they can be as a customer service ambassador for your company, fast food chain or festival, fair, amusement park or event.
"Thank you once again for presenting your program at the annual MRPA Conference and Trade Show last week. We truly appreciate the time and effort you made to present quality and valuable information to the conference attendees. So far the preliminary feedback sounds fantastic."
Justin Lippe, Program Manager, Michigan Recreation & Park Association
Richard’s hilarious delivery style, stories and easy to follow examples not only offer up valuable Disney style techniques but he is also a master of teaching and promoting brainstorming skills. Richard also shares why it’s important to list out daily goals and like Walt Disney, he demonstrates the importance of stepping out of the box and making each customer feel valued and welcomed.
Richard will share stories and examples from young staff members and corporate leaders that will motivate and ignite your team to want to be the best they can be.
They will discover the value of outstanding customer service and how it will payoff for them in the long run.
Thomas J. Knuth, Park Manager The Adventure Parks at West Bloomfield & Frankenmuth, MI
"I have been a member of MRPA for many years and make an effort to attend as many MRPA annual conferences that I can. Last year's annual conference offered a wide variety of sessions on topics specifically related to the focus of my park facilities and staff. I look forward to similar session offerings at future MRPA conferences.
At the 2015 MRPA annual conference I attended a session led by Mr. Richard Paul. His session pertained to adding the Disney spark to your programs and events. This was a fabulous presentation that included perspectives on the Disney experience and how aspects of the Disney approach were portable enough to use in our own parks and programs. I truly enjoyed participating in this session. His content and delivery left a lasting impression on me.
In the spring of this year I booked Mr. Richard Paul to present a keynote to my entire park staff. It was an amazing presentation which absorbed the close attention of everyone in the room. His abilities to present, elicit, reinforce, demonstrate and inspire are truly amazing. My staff were gasping for air with his inspirational content and uproarious laughter during the group initiative segments. An experience they nor I will ever forget. It was a priceless experience that left us all hungry for more.
I recommend Mr. Richard Paul as presenter and session leader to all corporate inquiries at my two parks. He will never disappoint. I would certainly look forward to and make it a priority to attend any further sessions offered by Mr. Richard Paul at future MRPA annual conferences. He will make an impactful contribution to the MRPA annual conference session offerings and can tailor his content and delivery to any theme or purpose."
*This customer service program, content, and speaker Richard Paul is in no way affiliated with the Walt Disney Company.